The Community Manager's Guide to Modern Staff Tipping

Tipping season runs on rumor in most communities. Residents guess at amounts and then ask you to confirm them, envelopes pile up at the front desk with no names on them, the overnight porter gets missed again, and none of it is actually yours to arbitrate. This piece covers what you do own, and how to have it settled before the season starts.

This guide covers:

• The three questions residents ask every year, and what to say to each
• Why cash tipping is a security problem before it is a convenience problem
• Two setup paths, whether or not your community already runs on BuildingLink
• The one roster problem that stalls most setups before they start
• What management can and cannot see, and what changes with a tip pool
• How one platform replaces the envelope, the lobby cash box, and the guesswork

Download the guide and have it settled before the season starts, instead of sorting it out in December.